Online Forms

Customer Service Request and Yard Waste Pick-Up forms can be filled out and submitted online to the Public Works Department.

 Your Concerns are Important to Us

You may communicate directly with the City's Public Works Department by using the customer service request forms above or by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

If you have a request, problem, or comment concerning City services, please send your information to us. The Public Works Department will make sure and assign responsibility for your request to the appropriate City department for action.

This form is meant to address non-emergency situations. If this is a safety issue or health issue that requires immediate attention, please use the emergency contact number listed below:

Utility Emergencies:
A 24 hour utility emergency phone number, 217-826-8084, is available to report emergency safety and/or health issues. Please call this number to report down power lines, fallen trees blocking the roadway, sewer issues, water main breaks, missing manhole covers, large or deep potholes, missing traffic signs or traffic light issues.